Last updated: October 12, 2026
We want you to love everything you get from Grandmother On Purpose. Because our products are digital downloads that are delivered instantly and can’t be “returned,” we have a few simple rules, and we’ll always do our best to make things right.
Digital downloads
All sales of digital products (printables, kits, and other downloads) are final once the files have been delivered. Since a download can’t be given back, we’re not able to offer refunds if you change your mind after purchase.
Before you buy, please read the product description carefully, including what’s included, the page size, and the ages it’s made for. If you have a question, email us first. We’re happy to help you decide.
When we’ll make it right
Please contact us within 30 days of your purchase if:
- Your file won’t open or download. We’ll send you a fresh copy or help you sort it out.
- A file is missing or damaged. We’ll replace it right away.
- You were charged twice for the same item by mistake. We’ll refund the duplicate.
- You never received your download link. First check your Promotions, Spam, or Junk folders. If it’s not there, email us and we’ll send it directly.
If we can’t fix a technical problem with a file, we’ll refund your purchase.
Printing
Colors can look a little different on paper than on a screen, and results vary by printer, paper, and ink settings. We can’t offer refunds for printing differences, but we’re happy to share tips that help your pages print their best.
How refunds work
If a refund is approved, it will go back to your original payment method. Depending on your bank or card company, it may take 5 to 10 business days to show up.
Please talk to us first
If something’s wrong with your order, please email us before filing a dispute with your bank or card company. Most problems can be fixed the same day with a quick reply, and disputes take much longer for everyone.
Physical products
We don’t sell physical products right now. If that changes, we’ll update this policy with shipping, return, and exchange details.
Questions?
Email us at hello@grandmotheronpurpose.com and include your order number if you have one. We read every message and usually reply within one to two business days.